Support
Frequent Questions
Our FAQs section provides answers to common inquiries about our custom made shoes, shipping and returns. If you have any further questions, please contact us via our live chat or by email.
Custom Made Shoes
A few simple steps;
1. Choose your basic style of shoe, get inspiration via our current collections
2. Start customising
3. Select your normal shoe size & choose a payment option
The fit of our Sneakers are similar to that of Nike, Converse & Adidas so as a guide we would suggest the same size.
Our standard width sizes are an ‘F’ which is the industry average, we can however make in a size ‘G’ which is a slightly wider option.
Our branded insole is fully removable and we provide a secondary insole as part of any shoe purchase, should it be necessary, which has been specifically made for each of our designs.
Shipping
All our shoes are custom made and take approximately 5-6 weeks.
UK & international shipping is free.
You will receive regular email updates between purchase and delivery with a final one providing a delivery date along with tracking information.
Returns
Yes of course - in the unlikely event that the shoes do not fit, we will remake them free of charge to the original specification. As a safeguard, we do recommend clients to take a simple foot measurement, particularly if unsure of their foot size.
